A little help, when you need it.

Email contact@primecodeandcare.nl. We help with Veluno; your IPTV provider manages your account and content.

Add your first playlist

Open Veluno and choose Add playlist. Paste a compatible M3U or Xtream link, or enter the server and Xtream account details your provider supplied. Give the playlist a name and choose Save and load. Select a saved playlist, then Live TV, Films or Series.

A channel will not play

Try another item and check your internet connection. If possible, compare Wi-Fi with mobile data, and ask your provider whether the account is active, the connection limit has been reached or an iPhone-compatible format is available. HTTP 200 alone does not prove a server returned playable video. Veluno does not repair or supply third-party streams.

Collections and favourites

Collections belong to the selected playlist. Use the star to favourite an item and its menu to add it to a collection. The content section and category selection also affect the items you see.

Remove ads or restore a subscription

Open Settings → Veluno without ads. An active annual subscription removes banner advertising only. Use Restore purchases with the same Apple Account that purchased it. Use Manage subscription to review or cancel renewal. If a product is unavailable, free playback remains available.

Privacy and deletion

Privacy choices for advertising are available in Settings when required. Delete a saved playlist in the app to remove its stored credentials before uninstalling. For a privacy request, email contact@primecodeandcare.nl. You do not need to share a playlist password.

What to include in a support request

Include the app version, iPhone model, iOS version, what you expected, what happened and any redacted error code. Remove usernames, passwords, provider addresses and private content from screenshots or logs. Do not send Apple Account passwords, payment details or full M3U links.